Terms of service

General Terms

In these terms and conditions, “we” means Chairmen. (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer (and “your” will be construed accordingly).

This website provides information on the services provided by Chairmen and any Independent Contractors who work there and links to enable you to book appointments.

Images of products on our website are for illustrative purposes; actual products which can be purchase in any Chairmen. barbershops may differ from such images.

We will treat all your personal information that we collect  in accordance with the terms of our privacy policy; use of our website will be subject to our website terms of use.

Newsletter

By signing up to our Newsletter you agree to be opted in to our marketing and to receive emails from us at least monthly with news and offers.

Customers can opt out of the emails by clicking on the unsubscribe link in any email sent from Chairmen.

Bookings Policy

All bookings are charged at a set hourly rate depending on the consultant chosen. We provide an all inclusive service which mean one fixed hourly rate inclusive of all products and services needed. 

Blow drys are set at a separate price and are booked for 30 minutes.

 

 Gift Cards

Gift Cards can be purchased online or in store. When purchased online the card will be created in store within two hours and electronically sent via email with a voucher code.
All cards have an a 12 months from date of purchase expiry date.

 

 

Cancellation Policy

For consultation, blow dry or one single hour bookings we require a 24 hour cancellation notice. Failure to do this three connective occasions. We reserve the right to require full or part payment in advance of any future bookings

For bookings with a deposit we require a 48 hour cancellation notice. If the booking is cancelled within 48 hours of the booking date the deposit will be taken and held as below.

If the booking with a deposit is cancelled outside on the cancellation notice period of 36 hours of the booking date and time, we will refund the deposit.

Deposits Policy

We require a 25% deposit for the value of all bookings online and in store.

When rebooking an appointment in store we will not charge you the deposit at that time but will send you a SMS link to pay the booking deposit of 25% 7 days before the rebooked booking date.

If you fail to attend your booking outside of the cancellation policy, your deposit will be non-refundable. Your deposit will stay on your account for 12 months from the date the deposit was taken, to be used on any product or service. 

All deposits are issued via card and in person. Chip and pin is required. Even if the initial booking was in cash or booked online.

Refund Policy

Refunds are subject to management decision. Refunds will only be issued in person, in the barbershop by card and chip and pin only. Even if the original payment was in cash

Complaints Policy

In any instance of a complaint we reserve the right for all complaints to be dealt with individually and by manager decision. 

If a complaint is issued within 48 hours of the original booking time and date then a refund or redo can be issued by the manager.

If a complaint is issued after 48 hours but up to one week of the original booking time and date then a redo only can be issued by the manager.

Privacy Policy

At Chairmen. we take your privacy seriously and only use the information we collect to provide our services. We never sell your information and will only share with a third party to fulfil a service to you.

At any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information relating to you. As a matter of process, we will delete your identifiable information if you have not bought any products or services from us for 5 years.

Below is a list of the business services we provide via 3rd parties and how each service uses the information we collect.

• Booksy for appointment bookings, sms and email appointment reminders and marketing emails.

Services

To provide services to you and run our business effectively, we require the minimum level of personally identifying information. This is data you provide us directly, for example, your name and contact details.

We store notes relating to your appointments to ensure we maintain and exceed our level of service. Eg, your preferences, colour formula codes.

In receiving services from us, we consider you to have provided consent for us to store personally identifying information and information about these services.

Depending on the specific service or services we are providing to you we may be required to ask questions related to your medical history. If we do need to store information relating to your medical history, we will obtain your consent before doing so. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.

 

Marketing

We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and may use rules based on services you have received,  products purchased and information we collect from you. You may opt out of receiving marketing material at any time.

Appointment Confirmations & Reminders

We will contact you via phone, email or SMS to confirm appointments made and remind you of upcoming appointments – these reminders may be sent from the Booksy platform. By making an appointment we consider this as consent to undertake this activity. If you choose, you can opt out at any time. 

Appointment feedback

From time to time, we may send you an email or SMS to ask you to rate our services and give feedback. By receiving services, we consider this as consent to undertake this activity.  If you choose, you can opt out at any time.g

Data Processors & Locations

We use various software solutions within our business to provide the services to you. These software solutions store and process data in locations outside our business premise.  We never sell your information and will only share with a third party to fulfil a service to you. Third parties include our service providers and business partners i.e. email and SMS service providers. Your information is secure and only used for the purpose it is provided. You may contact us at hello@wearechairmen.com to:

• Request a discussion about your privacy policy.
• Request a copy of information we have stored about you.
• Request we remove all identifying information about you.
• Make a complaint. Cookies in use on this site

Cookies and how they benefit you

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

Our cookies help us:

• Make our website work
• Remember your settings during and between visits.
• Improve the speed/security of the site.
• Allow you to share pages with social networks like Facebook.
• Continuously improve our website for you.
• Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do).

We do not use cookies to:

• Collect any personally identifiable information (without your express permission).
• Collect any sensitive information (without your express permission).
• Pass data to advertising networks.
• Pass personally identifiable data to third parties.
• Pay sales commissions.

You can learn more about all the cookies we use below

Granting us Permission to use Cookies

If  your browser settings on the software that you are using to view this website are adjusted to accept cookies we take this, and your continued use of our website, to mean that you have granted permission for us to use cookies. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

Our own Cookies

We use cookies to make our website work including:

• Remembering your search settings
• Are there any other reasons?

There is no way to prevent these cookies being set other than to not use our site.

Third Party Functions

Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video. Our site includes the following which use cookies:

• YouTube – Privacy Policy powers the videos on our site.
• Google – Privacy Policy.
• Disabling these cookies will likely break the functions offered by these third parties.

Social Website Cookies

So you can easily ‘Like’ or share our content on the likes of Facebook and Twitter we have included sharing buttons on our site.

Cookies are set by:

The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.

Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called ‘analytics’ programs also tell us if how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing this is likely to limit the functionality of our’s and a large proportion of the world’s websites as cookies are a standard part of most modern websites.